Lorenzo

Return & exchange

• Exchange can be done within 7 working days from date of purchase
• No exchange/ refund possible without sale invoice.
• If you have any issue in product or damaged share video proof on same day of delivery without wearing .
• Used products are not refundable/exchangeable/claimable.
• 1 month free service warranty for footwear only, after that repairing will be charged.
• No service warranty for sales/promotional items.
• No exchange/no claim/no refund on sales/promotional items.
• Accessories are neither exchangeable nor refundable.
• Claim / repairing processing time is 15 working days only.
• Our refund policy procedure typically requires 5 to 10 working days for processing.
• Shoe Hub has the authority to cancel orders for any reason, such as out of stock, pricing errors, or credit card payment declined. Once the order has been shipped, a shipping confirmation will be sent with tracking information.

For queries, complaints and suggestions.

call or whatsapp : 0309-1495351

DELIVERY TIME

• Cities of Pakistan: 3 to 5 working days
• International (outside Pakistan): 10 to 15 working days

In case of sale, natural disasters, strikes, extended public holidays, etc. deliveries might be delayed.